Frequently Asked Questions (FAQ)
Product FAQs
Q1: What is Bazzad CoolAura?
A: Bazzad CoolAura is a versatile 3-in-1 device that functions as a fan, cold air generator, and humidifier—designed to provide instant refreshment and comfort in any space.
Q2: How does the Product work?
A: Simply plug the device into a USB power source, fill the water tank (adding ice for extra cold air if desired), and select your preferred mode. Its adjustable fan speeds and cold air intensities let you tailor your comfort level.
Q3: How do I set up and use the device?
A: The setup is simple. Plug the device into a USB port, fill the water tank, and choose your desired mode. For detailed instructions, please refer to the user manual provided with your purchase.
Shipping FAQs
Q4: What is your shipping policy?
A: We offer nationwide shipping across Nigeria with free delivery on qualifying orders. Once your order is processed, it is typically shipped within 1-2 business days.
Q5: How long does shipping take?
A: Delivery times vary by location but generally range from 3 to 7 business days.
Payment FAQs
Q6: What payment methods are accepted?
A: We accept various payment methods including credit/debit cards, bank transfers, and Pay on Delivery.
Q7: Where is Pay on Delivery available?
A: Pay on Delivery is available exclusively in Benin and Lagos. If you reside outside these areas, please use alternative payment methods.
Q8: Are there any additional fees for using Pay on Delivery?
A: No, there are no extra charges for using Pay on Delivery.
Q9: Is local pickup available?
A: Yes, local pickup is available exclusively in Lagos and Benin.
Q10: What currencies do you accept for payment?
A: We accept payments in Nigerian Naira.
Q11: How secure is the payment process?
A: Our payment system is fully encrypted and secure, ensuring your transactions are safe and confidential.
Refund FAQs
Q12: What is your refund policy?
A: We provide a 30-day easy return policy. If you are not completely satisfied with your purchase or if there is a manufacturing fault, you may return the product within 30 days for a full refund.
Q13: How do I request a refund?
A: Simply contact our customer support with your order details and reason for the return. Our team will guide you through the process and issue a refund once the product has been received and inspected.
Q14: Are there any restocking fees?
A: No, we do not charge any restocking fees for returns made within the 30-day period.
General FAQs
Q15: How do I contact customer support?
A: You can reach our customer support team via email at [email protected] or on WhatsApp via +2348141199998 during business hours.
Q16: Where can I find your store policies?
A: Our store policies, including our privacy policy and terms of service, are available at the bottom of our website or in the “Store Policies” section.
Q17: Do you offer bulk order discounts?
A: Yes, we offer discounts for bulk orders. Please contact our sales team for further details.
Q18: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email so you can monitor its progress online.
Q19: Can I change or cancel my order after placing it?
A: Orders can be modified or canceled within a short window after placement. Please contact our customer support as soon as possible to discuss your request. If the order has already been processed, changes may not be possible.